Customer Support Center

How to clear browser cache

Last Updated: Mar 17, 2017 09:05PM EDT

Video playback can be affected by temporary issues with an internet browser's cache. If you are having issues watching just one video, but all others work fine, try clearing your browser's cache. It may seem silly, but it's an amazing fix in a number of situations. Try clearing your browser's cache and restarting your web browser.

  • Chrome Chrome --> Clear Browsing Data or History --> Show Full History --> Clear Browsing Data...
  • Safari Preferences --> Privacy ---> Remove All Browsing Data
  • Firefox History --> Clear recent history
  • Internet Explorer Tools --> Internet Options --> Browsing History
More Info for these and other browsers: http://www.wikihow.com/Clear-Your-Browser's-Cache

Try a Different Browser

Sometimes different browsers can cause problems. If you're using Firefox and your video doesn't play, but things are hunky-dory in Chrome, let us know! We'll be happy to dig deeper with you.


Related Article: Troubleshooting Course Video Issues

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