Customer Support Center

Our standards and submitting your course for review

Last Updated: Aug 23, 2016 07:08PM EDT
In order to ensure that our students have a great learning experience, we have a created a quality review process for all new courses.

When you start building your course we'll create a course roadmap for you that will detail the specific standards. Once your course is ready to be published, you can submit your course for review.

There are 3 important standards to keep in mind:

  1. Courses should contain at least 30 minutes of video content
  2. Courses should be well structured to deliver on learning objectives.
  3. Audio should be clear and intelligible; Video should be clear and high-definition.
HeatSpring will evaluate your course and provide feedback. Once your course is approved, it will be published and can be discovered in the HeatSpring marketplace.

Short Course Standards

  • On a topic within one of HeatSpring's top level course subjects (e.g. solar, wind, green building, microgrid etc) or a topic related to an existing HeatSpring course.
  • Provides participants with accurate, up-to-date, and actionable information, knowledge, and skills
  • Contains specific, technical, real-world information (as opposed to general or theoretical information)
  • Should have one specific audience in mind (and specify their pre-existing knowledge, skills, level of experience, etc. on the sales page)
  • Is original material that is not publicly-available anywhere else

  • Must include 30-minutes of lecture video at a minimum
  • Must include at least one supporting assignment. Some instructors include lots of these, examples include readings, links to publicly-available resources, or tools (e.g. Excel calculators)
  • May include a quiz to test participants’ understanding of the material
  • May include discussion questions (if the instructor would like to encourage interaction on the discussion board)

  • Should be a narrated slideshow that has been recorded using a screen recording software like Camtasia
  • May contain an introductory portion with video of the instructor speaking to the camera but should not include video of the instructor throughout
  • Should not contain dates (e.g. September 2016) or references to upcoming course sessions (since the content will likely be used for several years)
  • Should not contain hyperlinks since they will not be clickable in the video
  • Related websites can be linked as separate items in the course itself
  • Must be a minimum of 30 minutes
  • Though you’re welcome to “break up” or organize the content however you see fit, we recommend that you provide at least 1 hour of content
  • Should cover a single topic in some depth
  • Should provide real-world examples and images whenever possible
  • Slides should not have any branding or logos on them
  • Should not use slide transitions other than a simple fade in/out
  • Should only include the instructor’s contact information if s/he is okay with being contacted directly by participants
  • May mention that certain concepts or topics are covered in more depth in a full, premium course
  • PDF copy of slides may be included in course as a downloadable resource

Video Quality
Audio Quality
  • Should sound like the viewer is in a quiet room listening to the instructor
  • Should not have background noise (e.g. dog barking, whirring fan, static, other voices, rustling of clothing, traffic sounds, phone or desktop notifications)
  • Instructor should mute any phone or desktop notifications before recording
  • Should be recorded using a professional USB-connected microphone.  Our top recommendation is the Blue Yeti USB Microphone or if you prefer a more affordable headset style Logitech USB Headset H340
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